Shipping policy
Thank you for shopping with The Biltong Box Mandurah Pty. Ltd. Below you’ll find important information about our shipping practices.
PLEASE NOTE: WE DO NOT PROCESS ANY ORDER AFTER 1PM SATURDAY. ALL LOCAL, STANDARD AND EXPRESS DELIVERIES ORDERS PLACED ON WEEKENDS WILL BE PROCESSED THE FOLLOWING MONDAY.
Order Processing Time:
Orders are processed within 1-2 business days (excluding weekends and holidays).
Orders placed after 12pm may be processed the next business day.
Local pick up usually ready within 1-3 hours during business hours. Please wait until you recieve your "Ready for Pickup" notification before coming to collect your order.
Local deliveries up to 2 hour processing time + up to 1/2 hour for delivery
Please note Local delivery orders placed after 1pm on Saturday and all orders placed on Sunday will be processed the following Monday morning.
Shipping Methods & Costs:
We offer Standard, Express, and Overnight shipping via Australia Post. Shipping costs are set at checkout.
Delivery Estimates:
-
Local: Up to 2 hour processing time + up to 1/2 hour for delivery
- Standard: 3-6 business days
- Express: 2-4 business days
Shipping Restrictions:
We do not ship to P.O. boxes or outside of Australia.
Local deliveries are operated by Uber ride within a 20kms radius from 57 Gordon Road, Greenfields 6210
Tracking Your Order:
Once your order ships, you’ll receive a confirmation email with tracking information.
Customs, Duties, and Taxes:
International customers are responsible for any customs duties and taxes.
Damages and Lost Packages:
If your order arrives damaged or is lost in transit, please contact us at yum@thebiltongbox.com.au within 7 days for assistance.
Contact Us:
For any questions regarding shipping, please contact us at yum@thebiltongbox.com.au.
Last updated: 29/04/2026